All items are purchased directly from the manufacturer and are guaranteed authentic.

If the item you are looking for is unavailable, we unfortunately will not be able to fulfill your request. We may receive additional items, so check back often.

Due to the limited availability of certain items at Maison dé Bouchard, it may be noted to call for availability. This does not mean the item is no longer in stock, but simply that we would like to ensure the item is available.

Please be aware that even if you are able to add an item to your shopping cart, it can still be bought by another customer until you have checked out and fully completed your order. If that item becomes unavailable before you are able to check out, you will be notified that we no longer have it in stock.

We strive to complete your order with accuracy. If you have received an incorrect size or item, please contact us and we will provide a return shipping label and correct the order as promptly as possible.

If you wish to request an order to be canceled, please contact us immediately. You may cancel your order at any point before the order is shipped and the tracking number is provided to you.

The method of payments accepted include MasterCard, Visa, American Express, Shop pay, PayPal, Google Pay, Meta Pay and Venmo.

When sending goods back, the amount will be credited back to your original method of payment upon inspection.

Please note that all prices are shown in U.S. dollars (USD). Any orders placed, regardless of shipping destinations, are settled and charged in USD.

For your convenience, upon checkout you have the option to create a secure online account to save your information for ease of future purchases. Accounts can be created using a current email address and a password of your choice.

You can return your order in-store at one of our locations or via mail. Please refer to the Returns page for more information.

Returns and exchanges of items are accepted within 14 days of delivery with your order confirmation.

Domestic return shipping fees are the responsibility of the buyer.

Items returned due to being unclaimed or non-deliverable from incorrect or lack of correct address will be subject to restocking fees as well as return delivery fees.

International orders are subject to shipping fees. For International returns, you will be responsible for return shipping fees and the return order must be shipped with a service that provides a tracking number.

Any returned items will be subject to inspection upon arrival at Maison dé Bouchard. Any damaged or worn items will not be accepted. Once the items have been accepted, a refund will be issued to the same method of payment used in the original purchase. If the item is not accepted, it will be returned to you and no refund will be issued.

Once your order is placed, you will receive a confirmation email letting you know we have received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Delivery times are only ESTIMATED times provided by the courier. They are NOT guaranteed unless a form of shipping is selected. Please contact us prior to your purchase if your require a guaranteed delivery time.

A signature confirmation may be required on ALL order unless specifically requested NOT to add. This is for added protection on the successful delivery of your order.